FAQ
Will I get confirmation of my order?
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
I placed my order but did not receive a confirmation email. Why?
If you have placed an order and didn't immediately receive a confirmation email from us, then there might be a couple of things to check:
- Our emails might be going to your junk or spam folder. Please check these folders
- There might have been a misspelling when you entered your email address during checkout
If you still need assistance, please contact us by email to hello@top-interiors.co.uk
What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.
Why do you need my phone number?
Some of our couriers require a contact number to ensure smooth delivery of your order. We will not share this with anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Is it safe to buy online through your website?
Absolutely. Top-interiors.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
Where do you deliver?
We deliver to the United Kingdom only.
Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.
Do you deliver outside of the United Kingdom?
No, currently we only deliver within the United Kingdom.
How long does it typically take for your products to be despatched?
Despatch times vary across our product range depending on vendors and availability. Please refer to the details on each specific product page.
Can my order be delivered to a PO box?
Unfortunately not, we cannot deliver to PO Boxes.
